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11-May-2020 17:49

Maybe the path to finding their number is too hard.

Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.

But that rep is also feeling the effects of Amazon's decision. This page got a little write-up in the Austin Chronicle in December 2002. made an unauthorized charge of more than 0 to my credit card, and because I couldn't find a phone number, I had no way deal with this problem that needed immediate attention.

The person on the phone isn't a member of management with decision-making power. I finally did a search on Google and found somebody who has posted the customer service number to his website.

In the generate field you can select from most of the major credit card providers, including American Express, Mastercard, Visa, and Discover.

They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.

Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.

You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.

Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.

In the generate field you can select from most of the major credit card providers, including American Express, Mastercard, Visa, and Discover.They're somebody that needed a job, and they took this one. He, too, was having a problem and couldn't find the number, so when he finally got it he provided it publicly for people like me. I think it's completely lame for a company to pull this kind of crap -- hiding their phone number to avoid calls -- especially one that won't quit talking about what a high level of customer service they offer.Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? So, when you call, try to keep in mind that you and your customer service rep are in the same boat. Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock; and chances are, their customer service will be a lot better. Fax for Amazon's legal Department: 206-266-7010 UK Customer Service Phone: 44.208.636.9200More UK numbers, from a reader: Freephone (only from within the UK): 08Phone (outside the UK): 44 20 8636 9451Fax (free from within the UK): 08 Fax (outside the UK): 44 20 8636 9401An Aussie who contacted me verified the number above but for Aussies you need to dial it this way: 0011 1 206 266-2992. It's a tactic designed to save money, but, personally, I'm willing to spend a little more to avoid the sort of situation I found myself in this weekend.You'll have to log in.) Some other folks who have written about this site include U. News and World Report, The Austin Chronicle, PC Worldand Report on Record.Remember when calling customer service that you've got something in common with the representative you'll talk to on the phone.I encourage all of you to consider shopping at your local bookstore; even though you might pay a few dollars more, you're making an important investment in your community. Now included by popular demand - The e-Bay, Pay Pal, Netflix and more phone numbers! The story in the Times generated more than 6,000 visits in one day.